Education
Typically AV resellers will have the manufacturer carry out the pre-sale demonstration of a Touchscreen. They will then have them, (the manufacturer) support the end client after they’ve arranged sub-contractors to install the chosen classroom solution. This process is followed to this day by 95% of AV resellers. This is NOT how we work at ProActiVe.
The complete process of demonstrating, delivering, installing, supporting and training staff on the use of Classroom, Reception or Hall AV solutions is carried out by our own employees. This is why we thrive and grow as a Company and why over 2000 Schools and Colleges have worked with us over the years the vast majority of which are reference sites and repeat customers.
We are sole supplier to multiple Academy Trusts such as Brook Weston, DNEAT, Unity Schools and organisations such as Herts For Learning and many more.
Allow us to break down the process of selecting and eventually going live with a front of class solution in terms of the “devil” that’s in the detail.
In this instance let’s assume the customer wants to buy Touchscreens for their class / lecture rooms.
Proactive Demonstrations
We promote four major brands of Interactive Touchscreen and have demo models of each. Following our initial conversation, we’ll bring (in our own customised transport) the screen(s) you wish to see / trial to site. One of our trainers will carry out the demonstration. They will be your trainer.
Other resellers: Will have the touchscreen (not multiple options) sent to your premises by a service Company. After this a representative from the Manufacturer will turn up for the demo, they will leave and the demo product will eventually be collected by the service Company. If you want to see 2-3 brands of screens this process will need to be repeated.
Proactive Installations
We bring the touchscreen(s) you’ve selected with us in our vans on the day(s) of install. Our own (not subcontracted) engineers de install and remove your existing and unwanted AV equipment ie old screens or projectors etc there and then. We are WEEE regulated as a business so everything is disposed or recycled as it should be. All cables, power extensions and mounts are provided within the solution and any additional timber or peripherals needed to ensure completion are always on our vans. Never have we and never will we charge “extras” for such eventualities.
Other resellers: The touchscreen purchased will be delivered to the School / College on pallets some time before the install. Storage and moving such products often proves especially challenging. The subcontract installers will then arrive (hopefully) at the allocated time and with all necessary peripherals to install the screen(s) which is a risk as normally no survey is undertaken by this point. The De installation of old equipment may be included in the quote you have agreed to but the subcontractors will simply de install and leave this old equipment with you / on site. You may well be given a phone number to arrange collection of this waste (possibly at your cost) a date and even a time as to when this might happen but often several weeks might pass by with the old equipment creating a serious potential hazard to staff and pupils being left on the premises.
Proactive Training & Support
We can provide you with free training from our own qualified training team for the duration of your warranty. On site or online to suit you. Support is provided by our own Technical support team online, by phone or onsite. We also carry spare stock of every item we sell in our warehouse. Our engineers will be in your area every few days as we install daily (out of hours in term time) should you need to change heights of screens or need cables replaced.
Other resellers: Will provide you the manufacturers support details. They usually have no engineers or trainers so support is primarily via the manufacturers by phone.
We have no wish to displace your chosen IT Partner. Let the IT guys do the IT and the AV guys do the AV. We’d be delighted to work with them but please don’t believe if they also try to become your AV partner they’ll be using anything but the “other reseller” process outlined above.
We have hundreds of references for you to verify our processes outlined above.
Thank you.
This was as smooth as a process as we could hope for, from ordering through to the installation itself. Great communication leading up to the installation and the installers efficient, effective and a credit to your company. We were really pleased how you were able to fit the installation in such a tight amount of… time, so that the GCSE exams were not disturbed. Thank you. Read more “Newmarket Academy”
The service this morning was swift and professional. Extra tasks were carried out with ease and the guys were really flexible. Thank you very much!
Fantastic service as always. Highly professional team who know their jobs well – boards removed and new ones fitted with no fuss or bother. We are delighted with the new installations – thank you!
Installation was excellent. Clean and tidy afterwards and the engineers were really friendly!
Thank you. Our board was only installed this morning and we haven’t yet used it with the children but we are very happy with it. The two guys who installed it were very friendly and worked quickly and efficiently. They took away all our old outdated equipment and tidied up all the wires and trunking.… They explained and demonstrated every thing to us very well and left us with information of what to do if we have questions or need help in the future. Thank you again, we can’t wait to use our new board. ” “The installation was done swiftly, all old items were removed, all mess was cleared up. The installation was neat and straight. We were given a brief start up demonstration and our questions were answered. We were told about the helpline and free training available to us. The men were polite and communicated well. Read more “Hobletts Manor Infants’ School”
Victoria and Carl did an excellent job from start to finish. They designed a solution that was fit for purpose. The new equipment was fitted quickly and the hall was left tidy.
Just wanted to say thanks for your help with this, and thanks again to Lee and Peter who installed the boards. I think Lee has installed all the boards we have at the college and has always done a good job and again today him and Peter were brilliant with getting them installed and set… up they also helped plug in the PC’s that were set up to the previous boards. Read more “City College Peterborough”
The engineers who fitted the screen were extremely friendly and helpful, going above and beyond.
Good working team as always. Got the job done!
Carl was very easy to deal with whilst we were being very indecisive! The guys on site were very friendly and professional. Very happy!
A brilliant and prompt installation – starting with the quote, the loan of a board until ours was available and then the installation. We will be back for more boards in the near future!!
So impressed with how quickly the touchscreen was delivered and set up. Cannot fault the response time. Also, ordering and accepting the quote was very efficient. On-going support is also part of the package and this is really helpful for busy schools.
I just wanted to follow-up to the below and all dealings with your company for this order, thank you all so much for the service and products received. Everyone we deal with at ProActive is a credit to the company and make our jobs easier by delivering exactly as promised We just wanted to feedback… and thank you and the team for the prompt and efficient installation today. This order and 7am installation(!) were turned around very quickly and the Year 6 team (where the screens have been input) gave good feedback on the screens today too – so they’ve absolutely made a difference to the children – thank you! Read more “Summerfield School”
The team were fantastic to have do the work in the school. Installation was smooth and looks great!
Very happy with the work carried out by the Proactive team. From initial enquiry to delivery and installation of goods was very quick and support staff were very helpful along the way and getting everything arranged.
Engineers were very professional and polite. They got the removal of the existing screen and the installation of the new one done in under an hour and left no mess after doing so. I was very impressed with the service provided.
Installation was quick and problem free. Three touchscreens were installed before school started. Great team of installers.
From first contact to installation Proactive has always been great. Really clear options and advice helps us make a good decision, then really well organised and professional installation is a dream.
Engineers arrived on time and installed both screens within a good amount of time ready to be used for the start of the school day.
From initial enquiry, placing the order and installation everyone was helpful, professional and courteous. Phone call from Victoria the day before installation to confirm everything was on track was much appreciated. Absolutely no interruption to the school day and apart from the fact that the classes have working IWBs (which the teachers are delighted with)… there is no mess and everything left tidy. Thank you. Read more “Sawtry Infants’ School”
Great customer service, quick fitting and follow up support available.
The guys were very through, kept the area tidy and gave a very good demo. Also, gave suggestions and ideas to improve the sound and visual system further.
We are really pleased with our new projector and screen. Proactive came to site very quickly and then got us a quote and came during half-term so there was very little disruption. We have used the projector today for collective worship and it was really enjoyed by the whole school. Thank you.
I was not onsite on the day in question but I received glowing feedback from the staff who were. Comments included: ‘They came prepared with DBS details and were extremely professional and polite’ ‘They were great when around the pupils, very appropriate’ I personally handled the call to inquire and book the smartboard installation –… I found that the staff were knowledgeable and quick to communicate. When I mentioned that the job was urgent this was reacted to very well and I have no complaints at all. You’re now on my ‘preferred suppliers list’ and will be the first call I make should I need anything you supply. Read more “The Woodlands School”
Great service from enquiring, to installation, to aftercare. Will be booking onto some of the training for the screen which is a brilliant bonus to the package.
Excellent service as always. The installation team arrived early and had the interactive screens up and running in no time. (03/01/24) Always a pleasure to deal with your Team who are unfailingly polite, punctual and efficient! (13/09/23)
Installation was quick, simple, and clean. The engineers were helpful and so fast. Thank you.
The fitting team were very prompt, polite and efficient. Also helped staff with the initial set up etc. All left tidy also.
As a school we are thrilled to have the touchscreens installed. Your staff were extremely friendly and knowledgeable and we would be happy to recommend you to other schools.
From the initial site visit to the installation today – only 10 days apart – the service was fantastic! Thank you!
Thanks again for a very efficient and speedy installation with absolutely no mess left behind, and no disruption to the school day whatsoever. We really appreciate the early slot – two screens installed and old equipment removed, all before 8.30am. Fantastic service.
Great service over the phone / via email and really quick to come out and install. Installers were very efficient and professional.
From our initial contact as an enquiry regarding new interactive touch screens, through to supply and installation, it has been a pleasure do deal with your company. Your office staff are extremely helpful and knowledgeable and your installers are outstanding; polite, efficient, tidy and professional. Proactive offers a 5 star service and delivers exactly that!
From point of call the service was excellent. Excellent value in comparison to other companies where extras were being charged. Supplied and fitted within the week. Thank you!
The process of purchasing was smooth and painless. I felt that the product and service was good value for money. The installation process was incredible. 7 screens installed over two days between the hours of 7am and 8:30am, meaning that no learning was disrupted. Our staff are all over the moon with the look and… capabilities of their screens and we are looking forward to taking part in the included training. Read more “Micklem Primary School”
Very happy with the installation. ProActive always quick to respond with competitive pricing and beneficial solutions. No complaints. (tpatrickson@sandysecondaryschool.com)
You could not want a better or more efficient service, backed up by the most friendly and accommodating installation engineers. The quality of the install was first-class. Already looking at saving for the next purchase from these guys.
Simply brilliant customer service from first enquiry through to fitting of our new screen and projector in our school hall. Competitive price and very quick turnaround on our order. The fitters really went above and beyond in terms of remounting a couple of school signs that had to be moved to accommodate the new equipment… and sorting out our speakers! Thank you to everyone and we will definitely use you again in the future. Read more “Branston Junior Academy”
Perfect installation as always. Lee and Piotr arrived on time and fitted two boards well before pupils were on site. Head teacher and head of department delighted with the service.
Great service by the entire Proactive team, especially to Carl who organized an install of two screens for the following day.
The installation team are ALWAYS so friendly, so helpful and just genuinely lovely people. They are such a credit to your team and organisation. I hope they get to see this feedback too. I’m delighted. thank you.
Always quick to respond. Never any dramas. Not yet had a negative experience.
Excellent customer service all the way through from ordering to installation. Sales team very helpful and go out of their way to ensure we’re happy. Installation team are prompt, efficient and tidy! Products are all great! We’ll keep coming back!
Great service and communication throughout the process. We have used you a couple of times now and would continue to do so in the future. Would have no concerns recommending you to others.
We booked this work in last minute during your busy summer time but still got the job done!
The whole process was very quick from start to finish. The order was processed one day, a phone call giving the installation date the next day and the job was completed on the third working day. The two gentlemen that attended were very professional and the job was complete in under 45 minutes. Would definitely… use again. Read more “Cantley Primary School”
Professional and prompt service as always!
Quick, efficient, helpful and a good price!
Wow what can I say! Marvellous!
Thanks for providing us with a loan screen and the speedy installation. I really like dealing with a local company, and you really live up to your name!
The whole process has been smooth, easy and just brilliant from the schools point of view. This started with the initial meeting to look at our need. Proactive never tried to sell us something we didn’t need or want – they listened and found the right equipment for the job. Victoria was great at getting… quotes to us, keeping us informed of what was happening. The communications from her were always helpful and timely. She organised for us to have a board to look out so we could work out best locations in the new classrooms – nothing was too much trouble. She organised the installation on a day and time to suit us, and sent out all the information we required beforehand. The installation guys were brilliant – they were quick, ensured we were happy with everything and so tidy – you wouldn’t know they had been. Victoria has then organised training for us – on the same afternoon as the installation – such a great service. The whole ProActiVe team have been friendly and professional. Thanks for everything, it has been such an easy process and we love our new boards! Read more “Offord Primary School”
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