ClevertouchPro for Newly Refurbished Education Centre at Glenfield Hospital

About Glenfield Hospital

Patients are the most important thing to Glenfield Hospital and in fact to the University Hospitals of Leicester NHS Trust. They are constantly striving to improve the care their patients receive, through looking at the ways they work, ensuring their staff are highly trained and encouraging research which allows them to offer their patients the latest technologies, techniques and medicines – and in addition attract and retain their team of more than 14,000 highly skilled staff.

Background

Back in 2014 the Leicester Royal Infirmary got in touch with Proactive AV and after onsite demonstrations, meetings and surveys purchased four Clevertouch Plus touchscreens for their training rooms. They continued this relationship throughout 2015 and 2016 purchasing additional touchscreens. The ‘Plus’ range of screens were soon to be replaced by the ‘Pro’ range which were designed specifically for use within the business environment.

The Project

Towards the end of 2016 our technical experts were invited to demonstrate the Clevertouch Pro to the Project Managers at Glenfield Hospital, part of the same trust. Training is a huge part of what they do and they were planning on refurbishing the training rooms on site at Glenfield Hospital. They wanted to purchase four more screens to be installed in the new training rooms once the refurbishment project was completed. They were interested in seeing the Clevertouch Pro screen in action because of the additional features available with this screen aswell as the Montage system which allows anyone in the session to be the presenter. Montage is a wireless presentation system to enable up to 12 meeting attendees to share their devices with the main display and each other in real time. Attendees can connect easily via various methods and the all-in-one solution allows presenters to re-order screens, take mouse control of connecting PC’s, annotate and share files both within the training room or remotely. During the demonstration they were blown away by the wireless collaboration achievable with Montage.

The Alfred Hill Education Centre

Once the Education Centre refurbishment was completed, the Project Managers placed an order with Proactive AV for four x 65” Clevertouch Pro screens for installation as soon as possible. The order was placed on the Tuesday and all four screens were installed by the end of the week. Pretty good going we think as along with the installation of new kit we also deinstalled two screens from the Leicester Royal Infirmary and reinstalled these into the new training centre.

Training and Support

The Proactive team carried out onsite training on the use of the touchscreens and they also provide supporting User Guides if a question pops up. Our support team are also at the end of the phone at any time to assist with any queries whether it be a hardware query or maybe a question of the wrong button being pressed!

After the installation Gemma Carr, the Project Coordinator, said:

  We contacted Proactive AV for this project because we had heard great things about the initial installations at UHL and having seen the screens in action we knew that they would be a brilliant addition to the training and education facilities we provide for staff and students. The Proactive account manager has always been available for advice and support regarding which products would be best for us and has ensured we optimised the budget we had available. The time from quote to install has to be the quickest on record – 4 days! We really appreciate how much hard work it took to make this happen, it meant that we were able to get the training centre up and running for our new cohorts of HCA’s and Associate Nurses and the engineers were hard working, friendly and professional. It was a pleasure to have them on site during this period, they were able to answer any questions we had and left the job clean and tidy. The screens will be used to provide teaching to various staff groups and students within UHL and the wider locality. Having the screens means we are keeping up with new technology and the more we learn about the screens capability the more resources we have available to adapt how we teach. In summary we are extremely happy with the screens and the service provided by Proactive.  

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